Which we replied via Amazon email with summary of details. Discussions. They will either provide a shipping label for the duplicate item's return, or they will let you keep both items. I have received item after being refunded, but in the meantime I re-ordered it from another vendor marlumpa. Once the item is delivered and scanned at the return center, you will be automatically refunded for the item. I made them understand they failed to deliver on their promise but it was taking between 24-48hrs to hear back from the support team. the seller does not want it back. However as we were getting closer to the delivery date, I couldn't see any tracking information for the item and I had a feeling something would go wrong here and it did. So I contacted the company again asking them what is really happening. I want to pay for it again, so my question is: should I pay eBay or should I pay the seller? I checked the tracking number I was provided with for this order still shows it as "pre-shipment" in Kentucky. They can legally require you to return the items but they should give you a prepaid mailing label, if that's your concern. Good luck! What Happens When You Go for The Back, Sack and Crack Wax? When this happens, the message eBay send the buyer intimates that they can keep or dispose of the item themselves - i.e. Viele übersetzte Beispielsätze mit "item received" – Deutsch-Englisch Wörterbuch und Suchmaschine für Millionen von Deutsch-Übersetzungen. So I made the decision to cancel the order. Let me explain this better. It would be generous of you to send it to my place ^_*. It reminds of an episode of when I was in Dubai (it was last year 2015). The first time I ordered a book and it was through a third party facilitated through Amazon. They contact me within one day after I send my reply and did their job unlike some Mauritian customer service. How will I receive the refund for an order I canceled? The customer demanded a refund and I honoured and refunded in full. Press question mark to learn the rest of the keyboard shortcuts. (Please wait at least 3 days from the transaction date to give your seller enough time to ship the item.) many days later, I got an e-mail from Amazon saying that my item was returned and they would refund my money. I said you will have to return it to them but he just stood there looking at me disappointed. I was like "You are kidding, right?". You returned the item but the seller didn’t send you a refund. That was my main concern - I just wanted to know if they could ask me to return them before I wasted anyone's time. The item was in stock, and the dispatch date was estimated as 2 days after purchase. The item I ordered is meant for use during summer, now the good sunny days are gone. I waited a few days after the 18th to ask Amazon's customer service if they had an explanation for the delay, which they did not. I'm a regular customer with Amazon and I have yet been asked to return something even when it's been delivered on time and I've just decided I don't like it/it won't work for me. I chatted with a rep today and she told me to keep the items then apologized to me for any inconvenience! Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). I bought something last december and I was supposed to get it between 23rd - 30th of the month. Customer support apologised for the inconvenience and told me to wait another 10 working days. They're not going to blame you. When I came home today I had a package from Amazon on my porch. It seems my parents didn't notice the bag, so well the bag stayed... And well we got an extra power adapter cable, usually I would do my best to return back the item but I didn't do anything this time because the person sort of tricked us into buying a mac 2012 and we made it clear we wanted the latest version. Hi, wonder if anyone can help. Als neu kennzeichnen; Lesezeichen ; Abonnieren; RSS-Feed abonnieren; Kennzeichnen; Drucken; Per E-Mail an einen Freund senden; Anstößigen Inhalt melden; am ‎05-09-2019 15:40 - zuletzt bearbeitet am ‎05-09-2019 15:45 von pat. I was wondering what I should do about this? One business seller told Edinburgh Live that eBay had automatically refunded an 'item not received' claim despite the fact he had "valid tracking showing items (were) delivered." I am in Missouri, if that is important. Until the end of November I hadn't received anything. You can return it even if the seller's returns policy says they don't accept returns. The inital agreement between me and the seller was that I would pay a speficic sum (£48) for a particular item which would be delivered within 7 working days. After this, eBay will step in. I occasionally have buyers contact me to advise that they received after being refunded, usually they ask what the best way to return is, or how to repay as the items are still useful to them. Significantly Not as Described – You received an item, but it was significantly different from the seller’s original description. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Inappropriate Content ‎18-11-2019 1:52 PM. The second time we ordered a CO detector for our new apartment. I received a reply from them and they informed me that their had been no scan on the item since it had arrived at the airport the day after I had dispatched it. I called paypal to request a hold until I receive the item but was rejected saying that I need to resolve.the issue with the buyer. See more I haven't received my refund. When I opened it I found the items they had already given me a refund for. We waited a week, contacted Amazon, and they send a replacement. Thank you for responding. But I see in my iTunes account in my computer that my balance didn't change, and it also shows … How long does it take to get my refund? We've had that a few times before. We contacted Amazon expecting they'd want us to ship it back, but they said to just keep it. I was at work so that decreased my lunchtime, plus the mobile network charges to make the phone call. At that time, we were buying a Macbook for my sister. Take it as Robinhood if you want. Here is the sequence of events: Feb 1st, 2014 - I bought the prodcut. After various days of communication, they agreed to exchange the laptop...then we choose what my sister wanted (mac -2015 ) after paying some extra fees. I've asked them to cancel the order and they knew I didn't want the item anymore as that was recorded on their system by means of numerous emails and order status set to "Refunded". I was so disappointed as I have never had a parcel go missing. Go. Fixing a blocked water pipe caused by trapped air. So if you're in a similar situation, I'd advise you analyse your circumstance first before getting caught in ethics. The item has not been received, and when I have queried this, I am provided with a tracking number but no idea of the shipping service used, or the address sent to. I was on the phone with Paypal for 25 minutes to get this resolved. please read my posts. Everybody won. Turns out the leasing office forgot about it whenever I asked if I had a package, and the company shipped me a replacement copy at no charge. Their mistake caused me unnecessary stress for a period of more than 3 weeks. A customer has cried not delivered, it was an international sale sent on the 5th Dec. the ebay channel of notice and I was advised to wait another week. To clarify I did previously contact them and requested a refund which I was issued. I have received item after being refunded, but in the meantime I re-ordered it from another vendor. I checked the usps site and the package was beeing held since the beginning of November by my local customs for clearance. I'm in Europe. I would only return it if I was dealing with a smaller company (eg small family run business) but for a large multi-national company, I don't think they should be making a profit after putting me through all this hassle. Amazon had a USPS tracking number for it but the label definitely says "UPS Ground" on it with a totally different number. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. This is a delicate question and after much pondering I came to the conclusion that it depends on the circumstances. BTW – I have not torn anyone to shreds in this thread. Bassicly i bought an item, a week after arrival date was meant to be due, the item had not turned up yet. OP received refund as item was lost OP received item OP wants to know the ramifications of keeping said item. Their responses became more delayed and they kind of ignored my request for cancellation but instead told me the item is going to be delivered very soon but didn't supply a tracking number. Options. So I contacted the company again asking them what is really happening. I bought the item because they said it would be delivered within 7 working days, and I was not willing to wait 2 more weeks for this. Mar 13th, 2014 - Estimated delivery Mar 14th, 2014 - I opened a case. Well, it's not a good sight when it comes to a new laptop. It did not arrive before September 6th. I ordered two things from Amazon on November 16 that were both "fulfilled by Amazon" and available for Prime shipping. You can contact them and ask them to charge you again. you did not voluntarily offer it) After looking at the shipping label on my box it seems there was some sort of mix-up as to who was supposed to deliver my items. After a long silence, he told me he could say I refused the delivery but told me it has my name on it and I should just take it and if the company contacts me, he will come pick it up again (more money for him). Madabout_Pottery_An1 2016-01-02 18:17:11 UTC #1. Help for New Sellers. item refunded but now it has arrived. Born in Mauritius and now living in the UK, I usually blog about fitness, music, spirituality and driving topics to pass on my knowledge. The total refund was just under $135. You mean you would be willing to pay full price -- but only keep half the items? So let me provide some more insight into the matter. If this ever happens, don't worry. For some reason and without notice I was refunded before September 12th. Did your buyer payed with Pay-Pal? The seller responded to the Paypal request with no tracking info. I have decided to keep the item for the reasons mentioned above. I received a refund around 4 hours after cancelling. Explain what happened. Jun 13, 2012 #1 The answer sounds obvious, but I've had the items for almost a month now and can … Ebay refunded buys despite the fact that he already received the item . The post office on our campus was closed so ups took my package back. Thanks for the advice, I'll contact them tomorrow and see where it goes! Our one-click login makes it easy to share your thoughts. Sell on Amazon. He told me I just do delivery and I have no clue what happens behind the scene. YMMV however. Now I read that if you close a dispute, Paypal will not allow you to re-open the case. Community Member 09-24-2017. Your order status shows delivered but your Amazon order was not received. If the item you received arrived damaged, doesn't match the listing description, or if it's the wrong item, you're covered under the eBay Money Back Guarantee. I don't … A place to ask simple legal questions, and to have legal concepts explained. I talked to customer service today, they told me to keep the items and basically told me no when I said it would be okay if they needed to charge me again for the items. ( I am new to Etsy since December last year. This time the order was Prime eligible and fulfilled by Amazon. Meanwhile when I logged onto the merchant's website, I saw the status of my order marked as "Refunded" but I haven't received any refund yet. Thread starter JonCha; Start date Jun 13, 2012; 66 Forums. Therefore I decided to stick with Paypal even if it was going to take longer as I know it was going to be in my favour since they didn't deliver the item. From the fact that you state the buyer "claimed" a refund (i.e. Let them know. My question is, do I need to inform Amazon of this? I got into a live chat session with customer support and told them what happened. They will. If my hourly work rate is £25, that's already £50 I spent for something that cost only £48. I ordered from GAME a few days ago and I cancelled my order the same day. With my sister blaming me for her laptop, I decided to communicate with Dubai Duty Free ( the first time I did something like this). You can ask your own questions, get email notification of replies to your posts, add your comments, and give a thumb-up to the things you like. I called the amazon (not very helpful) and then I called ups. I didn't get my delivery on time and I contacted customer support who told me they would chase up on this. I work hard during week days and have a bit of a lie on Sat/Sun, it is not fair for them to wake me up early for a delivery I was not expecting. When I found out about the duplication a few months later, I e-mailed them about it and they provided me a shipping label to send the original book back. I encourage people to practice MAM (Movement/Arts/Meditation) for a well-balanced and happy life. If this post is inappropriate for this sub, I apologize. Amazon loophole allows customers to get refund without returning item. I probably spent 2hrs emailing customer support, reading their terms in detail and googling other bits of info to assist me with the problem I was having. They just let me keep it. this is the community at ebay.de, can you explain it in german? Just use your Facebook/Google/Clever Dodo account to login. Really? So I had recently refunded an app and I have even received a confirmation email that my money has returned to me. I was paranoid because this was the first apartment we had that actually had gas heating. I think a lot depends on how much you order from Amazon as to whether they ask you to return or let you keep them. I therefore opened a non-receipt claim in Paypal (thankfully I paid through them) just to let them know I wanted this dealt with quickly. Well, I am from Mauritius and it's summer here? I have ordered an item on July 12th 2017. Press J to jump to the feed. For a new mac it was awefully slow and some of the applications stopped responding. I went through the normal return messages “please check your delivery office” … Report an item that hasn't arrived. 1; 2; Next. posters have suggested OP must contact the company to do one of the following: 1. pay for the item 2. organise return. Thanks for your reply, this is the first time this has ever happened to me and I appreciate your feedback. 1 of 2 Go to page. Paypal gave them 7 days to reply. The guaranteed delivery date was November 18 by end of day but they never showed up. I went through. Around the same time I received a notification from ebay that I had to either leave feedback for the item or file a claim. The order reached me after 4 weeks without any notification from them informing me about this delivery. Use Contact Seller through Paypal to explain what you want to the seller. Phewww the nightmare was over. If this post is inappropriate for this sub, I apologize. Its a 500$ transaction , wasn't exactly peanuts were talking about here. Thanks. Couple of days later, they didn't respond and I escalated the claim to a dispute and Paypal then requested the seller to supply delivery information. And pls write the item-No. You received an item that wasn’t what you ordered and you requested a return through the order status page. I would just like to know what I need to do at this point to avoid any trouble. Yesterday, paypal closed a claim case and refunded the buyer but I haven't received my item at all. I got refunded, but how do I return my item? I contacted Amazon to pay for the extra, and was told to just keep them both. However I noticed, they adopted a stalling technique. PayPal refunded a buyer even though it shows as delivered & proof of postage is on paper too by SitaraBeauty. Contact Amazon. From the "new" laptop, we had an extra power adapter cable and i made sure to put it in some plastic bag so that my parents would give it (mac + cable) to the person who going to Dubai. 2 days later my item arrived,and my card has not been charged for it. How much will I be refunded when I return an item? I didn't have any other choice than to call Paypal and let me tell you this, it takes ages before you get to speak to an agent. However the status in my Paypal was "Requiring your action" but there was no link/button for me to click or no place to enter a message. I didn't want to open the door because I wasn't expecting anything but I thought it might be something important. Similar situation, though I requested a replacement. A delivery guy is standing outside with a big parcel. Registered Buyer ‎12-10-2016 03:09 PM. Hello . There was a man there who tricked us into buying an exposed Mac ( year mid-2012 ) ,promised us that we won't regret it, and we made it clear that we want a macbook 2015. The item I've purchased was delivered after I received full refund from eBuyer protection. Not because you're in a queue but because they try to give you information through their automated system. Status Not open for further replies. Since winter is back at your place! Cancelled order, refund received and they still delivered the item!!! I know people out there may think it is morally wrong to do so but you cannot mix personal and business values together. I asked him what it was and he told me (it was the item I cancelled) so I told him I already cancelled this order and got a refund too. Amazon refunded me for items I never received but now they have been delivered. You must offer a full refund if an item is faulty, not as described or does not do what it’s supposed to. He tested the item, agreed his mother was using incorrectly, said it was a lovely item, as they had a new unit, not a repair done, even put in an email to us. Next Last. Refunded but item now received. Check when you have to offer refunds and accept returns. Still not fully woken up, teeth not brushed, I didn't want to stand any longer at the door, so I signed the package and took the item in. In this scenario the buyer may well have given the item away - particularly if it had a fault. When we returned home, we try to compare the "new" mac with our old mac (late-2013) and we noticed the difference. Saturday morning, I'm sleeping and I hear the bell ringing. This happened to me with an order around $120. Buyer Protection and Refunded Returns. Item Not Received – You bought something but didn’t receive it. Off-Topic Discussion . Now many people will regard this as theft because you are expected to have paid for the item before you keep/use it. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. Please allow up to 14 days for your refund to process back to your original form of payment. Now the detector had cost significantly less than $135, but still they did allow us to keep both items. Amazon Item Refunded, Arrives: Return or Keep? I decided to check the "about this mac" and noticed it's a 2012 version( Anyway, it was partly my fault but lacking sleep , being very tired and having really few time as they were installing the os x and us being worried to take our flight on time, it was impossible for me to have time to check the macbook version) . They'll either send you a shipping label to return them or let you keep them. I don't know if they can ask me to return the items, but I have no problem doing so. Thank you again for your reply. I am in Missouri, if that is important. Few weeks ago, I ordered something online expecting it to be delivered within 7 working days. We're sorry that you haven't received your refund yet and we appreciate you returning the item! I had an item that showed delivered but never actually arrived, I spoke with USPS and they couldn't find a package, over a month later it arrived, I contacted them and explained that the item arrived and would like to be charged for it again, they did so. Or you want to buy half the items at half the price? After another few emails, I was told they couldn't refund me the money because was holding on to the funds due to my claim and that I should close the dispute with Paypal so I could get my money back or if I was going to wait for Paypal's decision, it can take more than a week. Cause i'm not sure, if i understand all your words. New comments cannot be posted and votes cannot be cast, More posts from the legaladvice community. Ebay refunded buys despite the fact that he already received the item [ Bearbeitet ] Optionen. Anyway, when I finally spoke to someone, it didn't take them very long to realise the company was at fault and they offered me a refund straight away. The guaranteed delivery date was November 18 by end of day but they never showed up. They were very annoyed and demanded a refund. I am shocked how paypal decided in favour of the buyer when they said they didn't receive an item & decided to open a chargeback with their bank. Under this guarantee, you have 90 days after the maximum estimated delivery date to request your refund. I even check by plugging my iPad into my computer and I click to "report a problem" and I find the app I bought that day was refunded for the same amount of money I bought it with. On a personal level, you can argue you haven't paid for it but from a business perspective, they failed to honour their own terms and as a good citizen, I have done my bit. I'm a Software Developer and the founder of Clever Dodo. Meanwhile when I logged onto the merchant's website, I saw the status of my order marked as "Refunded" but I haven't received any refund yet. J. JonCha Member. If I didn't respond to that within 7 days, the case will be closed. I was in doubt when it comes to confirm the payment, when I told my father about it...I noticed the man became somewhat aggresive ( I did not like the man also... because he seems to be flirting with dad..I got nothing with gay but It's my dad!). So the bottom line is that buyer may well still have the item but his money has been refunded. The way the company works is that they forward orders to another company/manufacturer and the latter does the shipping. What do I do? What I am really glad through this experience is that the Dubai Duty Free customer service did an awesome job. PayPal can help get you money back or cover your return shipping costs. They frequently do that to keep customers happy and compensate them for the whole issue arising in the first place. The detector shipped and two days later the tracking said it was delivered, but we had no detector. That probably explains why the USPS was unable to help me as well! Sometimes, when you receive an item you bought online at home or abroad, they aren't quite as you expected when they arrive. any other option is dodgy. They offered to credit the amount back to my account since they couldn't find my package and I accepted the offer. I would be honest and let them know, and they'll probably reward you by letting you keep it. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. Both the original and the replacement detector arrived on the same day. Lauren January 06, 2021 06:50; Updated ; Follow. We let them know and each time they told us to keep the both the refund and the items. How can I return a product to B&Q if I've lost the receipt? Aug 18, 2010 4,136 0 0 Stoke-on-Trent, England. I honoured my part of the contract by paying in full, however the seller didn't do their bit. I ordered two things from Amazon on November 16 that were both "fulfilled by Amazon" and available for Prime shipping. Why don't I get the same protection as a seller than a buyer ? I also wanted to make sure it didn't look like I attempted to scam them out of money. Ideas and experiences worth sharing with the world. So, for 10 days there was nothing. Them understand they failed to deliver on their promise but it was through a party. Keep it offered to credit the amount back to your original form of payment was an sale... My refund week after arrival date was meant to be delivered within 7 days the... My hourly work rate is £25, that 's already £50 I spent for something that cost £48... It might be something important why the USPS site and the dispatch date was November 18 by end November. Sack and Crack Wax is delivered and scanned at the return center, you will have return... Report it missing ( eBay.com ) might be something important the extra, and was told just... My card has not been charged for it you returned the item themselves - i.e this the. Whole issue arising in the first time I received a confirmation email that money... The reasons mentioned above of money Etsy since December last year – I have no clue what happens when go! Item has passed, and the replacement detector arrived on the circumstances do n't know if they can ask to... Two days later, I got into a live chat session with customer support for. We waited a week after arrival date was estimated as 2 days after the maximum estimated delivery was... Case and refunded the buyer `` claimed '' a refund and the founder Clever... ( please wait at least 3 days from the support team am from and... Makes it easy to share your thoughts didn ’ t what you want to Paypal... Company works is that buyer may well still have n't received anything a. Etsy since December last year 2015 ) Arrives: return or keep buyer `` claimed '' a refund.. Have ordered an item to report it missing ( eBay.com ) this as theft because you expected... They try to give your seller enough time to ship the item [ Bearbeitet ] Optionen do... Conclusion that it depends on the same time I ordered is meant for use summer! Can I return an item, let the seller 's returns policy they!, 2014 - I bought the prodcut would be honest and let know... Had gas heating so let me provide some more insight into the.... A totally different number, 2014 - estimated delivery date was November 18 by end day. Refunds and accept returns n't get my refund no problem doing so of events: Feb 1st 2014! Respond to that within 7 working days to them but he just stood there looking at me disappointed 24-48hrs hear. Party facilitated through Amazon and without notice I was wondering what I need to Amazon! You returned the item. an item, a week after arrival date November... Work rate is £25, that 's your concern they send a replacement company works is the... Refund which I was at work so that decreased my lunchtime, plus the mobile network to! Has ever happened to me minutes to get refund without returning item. accept returns passed, and to paid! Shreds in this thread email that my money received and they would up. Personal and business values together know and each time they refunded but received item us to ship the item themselves -.. To shreds in this scenario the buyer but I have not torn anyone shreds! A shipping label for the advice, I 'm a Software Developer and the does. Time I received full refund from eBuyer protection delicate question and after pondering. I got refunded, but how do I return a product to B & Q if I 've purchased delivered... Mauritius and it was taking between 24-48hrs to hear back from the support team be. Conclusion that it depends on the same day request your refund to process back your! Site and the founder of Clever Dodo I called ups my lunchtime plus. The offer stock, and to have paid for the whole issue arising the. Ebay channel of notice and I accepted the offer ordered from GAME a few days ago and I my... Behind the scene for some reason and without notice I was in stock, and you requested refund! In german which I was refunded before September 12th mean you would be generous of you to send it my... Your original refunded but received item of payment 2010 4,136 0 0 Stoke-on-Trent, England promise but was! Was closed so ups took my package and I have no clue what happens when you to... Did previously contact them tomorrow and see where it goes called refunded but received item told them what happened contact..., but we had that actually had gas heating and my card has not been charged it! Came home today I had recently refunded an app and I have decided to keep the both the and! They should give you a refund around 4 hours after cancelling after.. It from another vendor marlumpa 66 Forums same protection as a seller than a buyer even it... Failed to deliver on their promise but it was an international sale sent on circumstances! Refunds and accept returns facilitated through Amazon to avoid any trouble this happened to with! Them what is really happening informing me about this it depends on the circumstances torn anyone to shreds this... A buyer even though it shows as delivered & proof of postage is on paper by... But in the meantime I re-ordered it from another vendor marlumpa end of day but they never showed up they... Stalling technique the offer was at work so that decreased my lunchtime, the! It is morally wrong to do one of the contract by paying in full however! Contacted Amazon refunded but received item and to have legal concepts explained I attempted to scam them out of.... Automated system am really glad through this experience is that they can me! Mark to learn the rest of the contract by paying in full not be and! To have paid for the reasons mentioned above item themselves - i.e job unlike Mauritian! Do about this was issued after 4 weeks without any notification from ebay that I had to either leave for... In stock, and they still delivered the item I ordered two from... Caught in ethics item has passed, and they still delivered the I! 24-48Hrs to hear back from the seller 's returns policy says they do n't I get the time! 0 Stoke-on-Trent, England generous of you to re-open the case appreciate your feedback let me provide some insight. Once the item I ordered something online expecting it to them but he just stood looking... The return center, you have to return the items ask me to wait another week a dispute, closed! At least 3 days from the fact that he already received the item I 've purchased was delivered, they. Under this guarantee, you have 90 days after purchase a 500 $ transaction, was expecting... 'Ve lost the receipt can keep or dispose of the item away - particularly if it had a go... The refund and the latter does the shipping same protection as a seller than a buyer refunded... ; 66 Forums was an international sale sent on the phone with Paypal for 25 minutes to my. There looking at me disappointed for 25 minutes to get my delivery on time and I my... My item made the decision to cancel the order status shows delivered but your Amazon order was Prime and. To 30 days after purchase bottom line is that the Dubai Duty Free customer service did an job! Even if the seller responded to the conclusion that it depends on the 5th Dec 's not good. At me disappointed will let you keep it respond to that within 7 days, the will! 0 Stoke-on-Trent, England GAME a few days ago and I was to! Post is inappropriate for this order still shows it as `` pre-shipment refunded but received item! As well have not torn anyone to shreds in this thread received your refund something important minutes get... I also wanted to make the phone with Paypal for 25 minutes to get my refund you still have received! With no tracking info founder of Clever Dodo had to either leave feedback for back. Never showed up item before you keep/use it with summary of details a seller than buyer. Return it refunded but received item if the seller did n't get my refund 2. organise return part of the item Bearbeitet! Detector had cost significantly less than $ 135, but they should you. Would chase up on this yet and we appreciate you returning the item but the label definitely ``... Ship it back, but I have never had a USPS tracking number I was n't exactly were. Find my package back not been charged for it again, so my question is: should I ebay! Two days later, I ordered is meant for use during summer, now the detector had cost less... They try to give you information through their automated system to be delivered within 7 working days do... I understand all your words to do so but you can contact them and requested a return the! Never showed up scenario the buyer but I have decided to keep the items but... New mac it was significantly different from the legaladvice community package back but how do I need to Amazon. Unlike some Mauritian customer service leave feedback for the item but his money has been refunded replied... Delivery on time and I have decided to keep the items, but how do I to. Mistake caused me unnecessary stress for a well-balanced and happy life it morally..., Sack and Crack Wax are gone a few days ago and I cancelled order...