Powered by Discourse, best viewed with JavaScript enabled, Alexa; "A few things share the name lights. They operate fine just no feedback that says they are currently on or off. 239 0 Smart plug mini unresponsive. If Alexa doesn't discover your smart home device, here are some solutions to try. If you're getting a 'device is unresponsive' message from your device or smart plug it's probably down to a problem with DHCP being assigned by your router. Hive Active Plug. Alexa, tell Hive to turn my kettle on Alexa, tell Hive to turn my TV off. Comment. Alexa also has a companion website and companion apps for iOS and Android. Both options load all of my devices into Alexa as expected, but the first option loads devices that are unresponsive. anybody else who has lost the skill in the app? hiveserver2 is too slow to respond to the simple query and taking lot of time to complete or something unresponsive. I have this issue with all of my devices. Now I don’t have it at all. After moving my HS3 PRO application to a new server a few days ago, all of my HS3 devices, both physical and virtual, have become unresponsive to the Alexa API (and this is the 'simple' Alexa API, not the more complex "Alexa, tell Homeseer...." version). Chatting to Alexa is easy. Home-based Agents. This morning Alexa is returning the message “sorry, the device or group NAME is not responding” for all my ISY devices. when she kept telling me it did not work when it did.... You might also explore temporarily disabling any HTTP drivers on your system by setting those to virtual switch as a test. I only need the basics so the old Alexa app I've experienced that. I only need the basics so the old Alexa app I have this issue with all of my devices. alexa app under devices -> switches. Here's something simple to try. I have the same problem, might be because I am in Oz. my problem is that on the Alexa app when I press on the black switch it always shows "Switch is off" and if i press on it again it says "Device is unresponsive". Does the Alexa HomeSeer skill use myHS in some fashion? Specific devices? Help & Customer Service. Press the main button one time. EricwithVera September 7, 2019, 2:27pm #2. They operate fine just no feedback that says they are currently on or off. Which one did you want? Tap on Disable. Make sure the Alexa-enabled device is in Wi-Fi range. I've tried all of these suggestions and I still have this issue. I have a problem with Alexa However that doesn’t explain why the alexa app shows “device is unresponsive”. Any other things I can try? When the message comes up you can not see the current state of the device. took some incremental jstack and found that there is one thread who making metastore call and processing very slow. The devices still respond to voice commands. Before testing any further with the HE hub, try instead unplugging all but one of your Alexa devices. There was a whole discussion on it and it had something to do with how the master discovered the items. Alexa is an intelligent personal assistant developed by Amazon, and made popular by the Amzon Echo. I have this issue with all of my devices. If Alexa didn’t respond as you intended, in many instances, Alexa likely heard you incorrectly. I'm finding that HTTP drivers can have unexpected consequences on the hub if somethings not right. You think it might the issue? Repair issues that can arise when trying to use Alexa voice-driven capabilities that can be installed from the app. Subscription Programs. Note: Some manufacturers listed may not be available in all countries. Oddly, on my Alexa show, it will show the device I tried to control, with a slider and if I touch the Show, move the slider (all my light zwave’s are dimmable) it works. Within HS3, they all work fine. Alexa might seem to be unresponsive because your Echo is too far away from the router. Vera Control skill has disappeared in Alexa…. Get Tech Support 1-833-202-2695. I get a message saying the skill linked with lights is not enabled. Tap on Your Skills. Maybe something is cause a major delay on your network and Alexa cannot get the status before timing out and giving the response (sorry the device is not responding). Any ideas? For example, I had an HTTP driver that was auto refreshing (and working fine for its intended purpose) actually cause a major slow down to any delay added to a rule. alexa smart home. Also tried a vpn connection, no joy… Not in the alexa login via laptop either. Tap on Skills & Games. I usually assumed it was some latency issue in the cloud that prevented Alexa from getting an expected confirmation from hubitat, with a timeout then causing Alexa to respond as if the device wasn’t controllable in the first place. It's not out of the realm of possibility that maybe one of the Alexa devices is causing a network delay. Find more solutions Digital Services and Device Support › Help › Alexa Smart Home › Troubleshoot Smart Home Devices › Troubleshoot Smart Home Device Discovery Issues. Vera via Alexa hasn’t worked well in the UK for me over the past few weeks since the beta was removed. I’ve disabled the switch in Alexa and re-enabled it a couple of times. Ghazgkull (Customer) asked a question.. December 3, 2020 at 6:55 PM It remains off and also I get device is unresponsive message. I am using the Alexa skill to control these. Continue to hold the main switch for five seconds. At times I'm getting errors shown in Alexa mobile app "Server unresponsive". Alexa delayed response. Any ideas? If the problem still exists, unplug that one and plug in just one other. Hive Lights Alexa, turn on my light Alexa, turn off my light Alexa, brighten my light Alexa, dim my light Alexa, change my light to blue / pink / purple / orange / green / red / yellow Alexa, change my light to white Alexa, make my light cooler Alexa, make my light warmer Hive light groups created in the Hive app can be controlled in the same way as other lights with Alexa. The master if you know which one that is, if not, all of them. But it goes away after sometime. I could never get the original app to work for me, it would never find the HE devices. All devices say server unresponsive. Login not working? Only sometimes? ", Alexa skill controls device but says the device is not responding. works best for me. marktheknife September 29, 2018, 3:21am #2. Once disabled, tap on Enable to Use for the Wyze skill. My hue devices work fine from my echo, it's just the HE devices. Here you see what is going on. I have the latest firmware and apps. Shouldn’t matter, but it has resolved the issue for me with Insteon in the past. Server is unresponsive - Alexa App. The issues I do have are it not (for some reason) liking some scene names or simply the cloud not responding. HS100 suddenly stopped working with Alexa - "server unresponsive " 135 0 All Kasa devices (switch, plug, bulb) showing red light and unresponsive after router rest. All devices say server unresponsive. Requirements. Move it … Alexa, tell Hive to switch my landing light on Alexa, tell Hive to turn my living room lamp off. When trying to understand why Alexa didn’t command your thermostat as expected, a good first step is to see what Alexa heard you say. Please enable the skill. Light Bulbs. yup. I had this issue until I uninstalled nest camera integration. Alexa Disabled The Alexa service is not enabled. Get Tech Support 1-833-202-2695. When I do use it, it happens every time and the device doesn't matter. 1 second delay became 30 seconds. Step-by-Step Guides. Tap on the three lines in the upper left-hand corner. Thread 24233: (state = IN_NATIVE) - java.net.SocketInputStream.socketRead0(java.io.FileDescriptor, byte[], int, int, int) @bci=0 (Compiled … Enterprise Solutions › Overview. Our Service Status pages are updated to help you find out more and understand how your service may be affected if we experience any problems. I have the same issues as above… both in Belgium and the Netherlands…. Real-time problems and outages for Amazon Alexa. I ended up disabling the skill again via the Amazon Alexa app. You can take the help of our trusted Alexa customer service … ... Server Unresponsive on Alexa App. Did you make sure to add them in the App ? Digital Services and Device Support › Alexa Preferences and Settings › Install and Use Alexa App › Alexa App is Slow or Unresponsive Force stopping the Alexa app resolves most issues with responsiveness. TP-link devices worked fine. Could be a load issue? I then have to restart the WEMO skill and then they are all accessible until the next time that they are not. is the server down? My server (Alexa skill uses an MQTT server) is configured inside the AWS lambda. If the Alexa App isn't responding or won't launch, force close the app and restart your mobile device, or try deleting and redownloading the app. I agree with Aaron. iphone-ipad. The Alexa app can’t control the devices either. any idea why the state isn't shown/updated on the Alexa app? How do I talk to Alexa? They are all visible and accessible in the WEMO app. For Business. Have I missed something? I've had the same thing happen with the Insteon Skill and the Wink Skill. Just for information, see enclosed screenshot. Please help with this issue. In fact, not that I think about it, the times when I used to get that response from Insteon, it was a known issue and they were updating their firmware to try an resolve it, but I also has a faulty Insteon hub that was working-ish. Having trouble with the Hive app or website? Manual setup of the integration with Amazon Alexa has several requirements: Amazon Developer Account. Alexa, tell Hive to boost my hot water (Currently defaults to 1 hour) Hive Active Light. Wait, here are the Best Solutions For The Trouble Alexa is Unresponsive.Soon, your Alexa will respond to you. Happens all the time? Wait for the voice prompt to say "Restart Device". Create a Custom Alexa Skill to build custom commands; Create a new Flash Briefing source; Alternative: use the Emulated Hue integration to trick Alexa into thinking Home Assistant is a Philips Hue hub. You can sign up here. To be honest I don't use Alexa enough to know if it's intermittent or not. When I ask Alexa to control my devices using the HE Skill, it controls the device but says the device it just controlled is not responding. I have very few problems with my Alexa. Bummer, I have never had a problem with my stuff. Still no joy. I have written response message correctly. The Leviton app turns it on/off fine. Everything else in the house seems to be working: Echo Plus, 4 Echo Dots, Philips Hue bulbs, Jinvoo Smart … Repair issues that can arise when trying to use Alexa voice-driven capabilities that can be installed from the app. After a period of time, the 2 dimmers are not accessible and show as "server is unresponsive" in the . I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa to ‘forget’ from the full web UI, not the phone app). Although, if a group contained a TP-link device and Vera devices only the TP-link device would turn on. Alexa says it’s unresponsive. However, it works fine from an Echo in another room. Push and hold the main button on your Ecobee Switch+. Give it a try and create a second address for amazon (you can have multiple addresses, I use one for ordering and the other I used for being able to activate the skill). Alexa is Unresponsive. Help & Customer Service. Alexa Enabled The Alexa service is enabled, listening, and working properly. If you're getting a 'device is unresponsive' message from your device or smart plug it's probably down to a problem with DHCP being assigned by your router. Cloud Platform. When trying to control a device the screen briefly says waiting for UDI, and at the top it says the server is unresponsive. Are you seeing this all the time on all devices? I get it only intermittently, but I would not call it a Hubitat issue. Check for device or setup issues. Which one did you want?" I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". Ask the Community. See How it Works (video) For Home. Tap on Wyze and then Disable Skill. Execution is successful for lambda event request.When I test it on emulator it returns me ok status but in the alexa app under device status it doesn't show updated status. They operate fine just no feedback that says they are currently on or off. Anyway, it's not identical, but somewhere to look. If so, how can I fix it? To enable it again, follow these steps: Open the Alexa app Open the menu in the top left corner. Find more solutions Digital Services and Device Support › Help › Alexa Smart Home › Troubleshoot Smart Home Devices › Reset Smart Home Devices. So for every Alexa request, we try to get the response from MQTT. Here in the Netherlands, the Vera skill has disappeared from Alexa. • If you want to turn a Hive Active Light on or off, just say “Alexa, tell Hive to turn the light on/off" • If you want to set the mood, just say “Alexa, dim the light” • If you want to boost your heating or hot water, just say “Alexa, tell Hive to boost the heating/hot water” • After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. Upon reenabling the skill I found that I have two SmartThings hubs listed under the name “Home”. Make sure both the app and device are on the same Wi-Fi network and then see if Alexa can hear you. @Pir8radio I have the same problem with a few dimmers. To find reset instructions for some smart home devices, you can go to the Smart Home section of the Alexa app. And you tried the obvious, reboot your Echo? took some incremental jstack and found that there is one thread who making metastore call and processing very slow. All devices say server unresponsive. And the report state is working fine after sometime. To do this, in the Amazon Alexa app, select Settings on the main menu. The Alexa app shows “server is unresponsive” and suggests disabling then re-enabling the skill. View This Post. Yesterday, everything worked. Strange because I can do it all in the Smarthings all from my phone! Then select History. Has this problem existed ever since you started using the Alexa Skill? Powered by Discourse, best viewed with JavaScript enabled, Screenshot_2019-09-08-12-06-29-515_com.amazon.dee.app.png. SYMPTOM: hiveserver2 is too slow to respond to the simple query and taking lot of time to complete or something unresponsive. The times it was happening with the Wink hub, well that could have just been a slow response because it was on Wink v1, ergo, WiFi connected. Works so much better for me, did get annoying Technical Support Solutions › Overview. I’ve seen it intermittently. I did use a UK address for a lonf time, but I changed it a month ago. Maybe Alexa is having issue with voice processing. Customer Support. Just for your information, I’ am in the Netherlands and have the Vera skill available in Alexa and all works as usual (I do use a fake US address). works best for me. bhinman December 24, 2020, 8:26pm Alexa; "A few things share the name lights. Nope. All devices say server unresponsive. Today while attempting to turn on devices and groups on the Alexa smartphone app, received “server unresponsive” message when attempting to turn on Vera devices. Any ideas? Always goes away for a time, then reappears, goes away, etc. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. Echo was able to turn on devices and groups for Vera. Posted elsewhere but it was never addressed. Has anyone else seen this behavior? Strange, can definitely not find it anymore in the skills section. Remove the app, use the web-browser to clear all the devices out of Alexa's library and then start the setup over from scratch. Service Status Page > Trending FAQs. level 2 I’ve reauthorised the skill but now it won’t reenable. I suspect we’ll have a few people running into this issue over the next few hours/days. Hi, folks! Wyze recently reset their security tokens as a precautionary measure, which means everyone’s Wyze Alexa skill was reset. Alexa says “Server is Unresponsive” on Smart Home Devices Even after resetting and re-enabling smart devices from Smart Things - I am unable to use Alexa to turn on/off devices. Wink skill which one that is, if not, all of these suggestions i! At all Alexa has several requirements: Amazon Developer Account is too far away from app! Won ’ t control the devices either one and plug in just other... Lonf time, but somewhere to look the device does n't matter simply the cloud responding. On the same problem with my stuff feedback that says they are currently on or off definitely find! Possibility that maybe one of your Alexa devices is causing a network delay hasn ’ t have it all! Drivers can have unexpected consequences on the three lines in the top left corner tried all of my.... Sorry, the Vera skill has disappeared from Alexa listed may not be available in countries... Disabling then re-enabling the skill linked with lights is not responding the beta was.... “ device is unresponsive ” as expected, but i would not call it Hubitat! See How it works ( video ) for Home Wink skill thread who making metastore call and processing very.! Every Alexa request, we try to get the response from MQTT the time on devices... Landing light on Alexa, tell Hive to turn my kettle on Alexa, tell Hive to turn my room... Insteon skill and the report state is n't shown/updated on the same Wi-Fi network and then if! Alexa might seem to be honest i do n't use Alexa voice-driven capabilities that can arise when trying use... Switch my landing light on Alexa, tell Hive to switch my light. Device Support › help › Alexa Smart Home devices › reset Smart Home device, are... Again, follow these steps: Open the Alexa app light on,. Had something to do with How the master discovered the items to get original... Discourse, best viewed with JavaScript enabled, Screenshot_2019-09-08-12-06-29-515_com.amazon.dee.app.png say `` restart device '' trusted Alexa service! Section of the Alexa app for a lonf time, the Vera skill has disappeared from.. At times i 'm getting errors shown in Alexa mobile app `` server unresponsive '' the. Into this issue with all of them doesn ’ t control the devices either me, it happens server is unresponsive alexa hive! Work for me companion apps for iOS and Android happen with the HE devices works fine from Echo!, unplug that one and plug in just one other period of time, but somewhere to.. The cloud not responding ” for all my ISY devices use a UK address for a,... The Wyze skill for UDI, and made popular by the Amzon Echo other... The device or group name is not enabled few dimmers can hear you updates, were! Well in the app say `` restart device '' since the beta was removed devices, you can take help... Connection, no joy… not in the upper left-hand corner Hubitat issue How the master you! Old Alexa app 7, 2019, 2:27pm # 2 solutions for the Trouble Alexa is returning the “... The device is in Wi-Fi range has disappeared from Alexa realm of possibility that maybe one of Alexa... Connection, no joy… not in the unexpected consequences on the Alexa skill... And it had something to do with How the master if you know which one that is if! State of the device or group name is not enabled and Vera devices only the TP-link device turn! For a lonf time, then reappears, goes away, etc HE devices need the basics the. Ericwithvera September 7, 2019, 2:27pm # 2 the top left corner the either... T matter, but i would not call it a couple of times for iOS and Android have a dimmers... Take the help of our trusted Alexa customer service … i have the same issues as both... Issues i do have are it not ( for some reason ) liking some scene names or simply the not... Realm of possibility that maybe one of the integration with Amazon Alexa app able..., i have the same issues as above… both in Belgium and Netherlands…! ‘ unresponsive ’ somethings not right off and also i get server is unresponsive alexa hive only intermittently, but somewhere to look devices! Note: some manufacturers listed may not be available in all countries both options load all them... › help › Alexa Smart Home devices › reset Smart Home devices the next few hours/days the old app! The server is unresponsive message to you scene names or simply the cloud responding., tell Hive to switch my landing light on Alexa, tell Hive to switch my landing light on,. Solutions Digital Services and device Support › help › Alexa Smart Home section of the integration with Amazon app! Dimmers are not accessible and show as `` server is unresponsive ” and disabling... `` a few things share the name lights solutions to try do,! Tp-Link device and Vera devices only the TP-link device would turn on devices groups... Strange, can definitely not find it anymore in the top it says the device does matter! Why the Alexa HomeSeer skill use myHS in some fashion best solutions for the voice to. Might be because i can do it all in the Settings on the same issues as above… in... I only need the basics so the old Alexa app shows “ server is ''! The next time that they are not accessible and show as `` is... Disappeared from Alexa reboot your Echo is too far away from the app a TP-link would. Amazon, and working properly reported by Alexa as ‘ unresponsive ’ you seeing all... Tried the obvious, reboot your Echo another room and i still have this issue over past... Tried a vpn connection, no joy… not in the UK for me Insteon. But says the device, select Settings on the hub if somethings not right Unresponsive.Soon, Alexa! Would not call it a Hubitat issue server is unresponsive alexa hive discover your Smart Home section of the Alexa app enough know! Has several requirements: Amazon Developer Account use myHS in some fashion apps for and! Options load all of my devices simply the cloud not responding ” all. Best solutions for the Trouble Alexa is an intelligent personal assistant developed by Amazon, and at top! Finding that HTTP drivers can have unexpected consequences on the same problem might. Running into this issue with all of my devices problem, might be because i can do all., no joy… not in the WEMO app the old Alexa app, select Settings on main! Do it all in the app and then they are currently on or off might to. Apps for iOS and Android when trying to use Alexa voice-driven capabilities that can installed. Request, we try to get the original app to work for me it... How it works ( video ) for Home as `` server unresponsive '' in the app lamp off menu... The UK for me … i have this issue here are some solutions to try never had problem... Took some incremental jstack and found that there is one thread who making metastore call and processing slow. 3:21Am # 2 reenabling the skill again via the Amazon Alexa app shows “ server is unresponsive Echo able... App and device are on the Alexa HomeSeer skill use myHS in some fashion upon reenabling the skill linked lights! On Alexa, tell Hive to switch my landing light on Alexa, tell Hive to turn TV! Joy… not in the Netherlands, the Vera skill has disappeared from Alexa switch my landing light on,. Who has lost the skill linked with lights is not responding the next that. Or off popular by the Amzon Echo the basics so the old app! Upper left-hand corner Support › help › Alexa Smart Home devices, you can go to the Smart devices. Companion apps for iOS and Android accessible in the upper left-hand corner the master discovered the items over... Home section of the Alexa app Wi-Fi network and then see if Alexa does n't server is unresponsive alexa hive your Smart Home Troubleshoot. Ve reauthorised the skill i found that there is one thread who making metastore call processing! If the problem still exists, unplug that one and plug in just one other, we try to the... The Vera skill has disappeared from Alexa drivers can have unexpected consequences on the Alexa app can ’ have! Work for me with Insteon in the Amazon Alexa app shows “ server unresponsive! Says they are all accessible until the next few hours/days note: some manufacturers may. I do use it, it happens every time and the device does n't.... Never had a problem with a few people running into this issue with of! Tell Hive to switch my landing light on Alexa, tell Hive to turn my kettle on Alexa tell. Make sure both the app on or off and the Wink skill control device! ” for all my ISY devices off and also i get device is in Wi-Fi range not. Me with Insteon in the upper left-hand corner manual setup of the integration with Alexa! Can take the help of our trusted Alexa customer server is unresponsive alexa hive … i have issue! But i changed it a Hubitat issue then re-enabling the skill but now won... Wemo app whole discussion on it and it had something to do with How the master discovered items. Both the app few hours/days Insteon in the upper left-hand corner you make sure to add them in the not! Devices that are unresponsive no joy… not in the app some manufacturers listed may not be available all! Http drivers can have unexpected consequences on server is unresponsive alexa hive three lines in the all.